FAQ

If you are in immediate danger of harming yourself, you can text the Crisis Text Line at 741741, or you can call 911.

Authentic Living London does not provide critical suicide intervention. However, we do provide therapy about feeling suicidal. 

Absolutely not! We are here to support you in whatever way is best for you, whether that is with  ongoing session, or a one off session.

Yes, Lizanne Hills provides grief counselling for children.

There is no set plan about what to talk about. We usually go with whatever is on the top of the brain.

During the first session, We usually ask about the loss story as well as how you are functioning with day to day activities such as sleeping, eating, and socializing, as a way of seeing what areas might need a bit of extra support.

No topic is off limits and no topic has to be talked about. These are your sessions. We can talk about whatever you like.

Each person’s insurance policy covers different services. Most policies cover psychotherapy, but please check with your provider.

If finances are an inhibiting factor, we offer pay-what-you-can therapy with an intern. 

Please note that we do not direct bill.

We accept cash, credit card, and e-transfers.

While therapy is considered pretty safe, there are a few potential risks. Please visit click here for more information.

Unfortunately, no. We can’t prescribe or monitor your medication. Nor can we refer you to a psychiatrist. You need your family doctor for the referral.

Unfortunately, that is a question I can’t answer. But about 70-80% of people who go to therapy report that it was helpful.

Each session, whether it is in-person or virtual, is 50 minutes

How long you’ll be in therapy depends on lots of things. It’s different for everyone. Some people might only need a few sessions to feel better about things, while others might go for longer to work through bigger stuff. It really depends on what you’re going through and how you’re feeling. Your therapist will work with you to figure out what’s best for you and help you decide when you’re ready to finish. So, there’s no set time—it’s about what helps you the most

No, you do not need a referral. You can totally book an appointment yourself.

Therapists are trained professionals who listen without judgment, offer expert guidance, and keep your conversations confidential. They can help you understand your emotions, develop healthy coping strategies, and create a safe space for healing and growth.